What We Do
Redefining The Outsourcing SpectrumFrom smarter software to specialized agent training, our multi-channel expertise encourages engagement that increases satisfaction and drives conversion. We build a culture around you and your consumers and strive to provide world-class solutions geared at elevating your business.
Emulating your vision
Platinum BPO Solutions has the experience and expertise to help improve your call center processes. Your customers expect to receive the highest quality of support when interacting with your organization and we are here to ensure that happens. Consistency, professionalism, organization and efficiency are all traits that are needed to manage a successful call center operation. Our team works directly with yours to develop a solution that makes outsourcing call centers a walk in the park.
01Multi-Channel Center
Whether placing an order, seeking help with a product or service, or sharing their experience with others, customers connect with your business through multiple channels.
At Platinum BPO Solution, our agents understand the importance of customer relationship management and are trained to expertly represent your brand at any point of contact, including phone, email, web chat, and social media.
02Real-Time Transparency
We want to ensure we provide all the insight you need at your finger tips, we have real-time reporting data geared to provide details you need to make decisive decisions.
Our cloud-based platform allows you to monitor contact center performance from anywhere with an internet connection. Our Redcloud platform provides more than 25 out-of-the-box reports for most-often-used metrics for service level agreements.
03HUMAN APPROACH TO BUSINESS
In an industry where technology dominates communication, it’s easy to lose sight of humanity. Global Outsourcing Solutions brings a new approach.
Our people are deeply integrated into your brand, ensuring seamless engagement with your customers and putting a personal touch on the call center industry.
ON THE GO SOLUTIONS
Whether your business serves individual consumers or global, enterprise-level customers, your company has service expectations to live up to and brand promises to deliver on. Securing a reliable call center outsourcing partner to shoulder these responsibilities becomes a critical step not only in scaling your call center operation, but also in enhancing the customer experience.
We excel at providing multi-channel, multi-lingual, and high-quality solutions across a variety of complex support scenarios. Backed by years of experience working with top global brands, our agents focus on delivering differentiated customer experience that builds brand loyalty, resulting in increased revenue and lower operational costs.