Why Platinum BPO Solutions?

Diversifying your business!

PlatinumBPO

As a leading provider of contact center solutions world-wide PlatinumBPO delivers quality and cost effective solutions for financial, telecommunications, Business-to-Business, Insurance, Health Care, and Hospitality industries. Our enthusiastic and effective labor resources, strategic work approach and professionalism deliver beautiful returns on your call center solution investment. With services which include: technical support, debt collection, customer service, telemarketing and back office support options PlatinumBPO stands tall within its business and prides itself in delivering distinguishable, measurable and ultimately superior results.

With our Headquarters in Montego Bay, Jamaica, PlatinumBPO operates a fully equipped call center which allows us to deliver our solutions around the globe. The clients we service include major corporations in the US, Canada and the UK.

01Cut cost & Improve SLA's

Save up to 50% on your payroll. No more payroll, no more taxes, vacation pay, recruiting, hiring or managing – we handle it all. We give you advanced software, charts & graphs and remote monitoring capabilities to conduct your own quality assurance if you wish. Be in the office with us even when you’re on the beach.

02Excellent English

Jamaica is one of the top English outsourcing destinations in the world. 90% of all Jamaicans speak English as a first language. And the Jamaica native language “Patois” is much more closely aligned with English than, for example, Indian’s native language “Hindi.” Compare Philippines’ accents with outsourcing destinations like India and see the difference for yourself.

03Scalability & Reliability

At now more than 200 seats with real estate to spare, we can scale to 500 seats within 30 days notice. We have customizable software solutions to suit just about any business process. Established in 2012, we have no debts and net positive cash flow since our inception. In addition to investing in redundancy, our investment activities include buying assets to reduce or eliminate monthly fixed costs. Simply said, we are here for the long haul.

BPO Transparency

Choosing who to partner with is a critical decision that you face. Trusting your business to an outside source can be a difficult transition to make. PlatinumBPO understands this and as your brand ambassadors, our dedication to delivering best-in-class customer service with every interaction will quickly give you ease of mind. We are one of the nation’s premier contact centres with over a decade of experience in providing high-quality, cost-effective inbound and outbound call centre services, lettershop mail house solutions and web-based support along with specialized telephone fundraising services, lottery management, online fundraising and donor receipt and mail processing.

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Our Team

We thrive on delivering world-class solutions that gets the results you need.

Damion Austin

Chief Operations Officer

Mr. Damion Austin Joins GO Solutions from ACS a fortune 500 Company where he served as Strategic Business Unit manager. There, he managed the Recoveries portfolio for Wood Forrest National Bank a Bank Franchise across the East and central coasts of the US. Damion is a proven Operations leader and consultant with over 14 years’ experience in the industry. In his career he has successfully led companies like Tympana Ltd, and Salary.com and has held management positions with Alliance One and ACS a Xerox Company. His experience stands tall in areas such as Customer Care, Debt Collections and Recoveries, Sales, and lead generation on both inbound and outbound calling. Mr. Austin has also served as a start-up consultant to over 5 of the contact centers across Jamaica. He holds a wealth of experience in the contact center industry and has a track record for success in the Outsourcing Industry in Jamaica.

Roger Hamilton

Chief Human Resources Officer

Roger brings more than 20 years of global sales and leadership experience to the company. Roger joined us from ACS, a Xerox Company, a fortune 500 technology and outsourcing company located in Jamaica, where he served as a Senior Manager for over 3 years in the Corporate Treasury , Tax and Leasing department. Prior to joining ACS, Roger was a Bank Manager for Citibank, another fortune 500 company, where he spent over 10 years leading several of their largest Financial Centers. He also held numerous leadership roles, in various major Financial Institutions across the United Sated during his 20-year tenure. Roger attended the Broward Community College in Florida, majoring in Business Administration.

Tajaun H. Ten-Fah

Operations & Business Development Manager

Mr. Tajaun Ten-Fah is a proven operations leader and entrepreneur with over 7 years experience in the industry. He has a great interest and passion for business operations and system administration. Tajaun manages our clientele by planning and implementing call center strategies thus improving systems and processes while effectively managing staff. His key role is to provide overall direction for the facility in the areas of safety, regulatory, quality, facilities, capacity planning, overall efficiencies and budgets. Other key activities include technology infrastructure, application delivery, technology governance and information security.