When we provide outsourced contact center services for our clients, we want to make sure they are always “in the loop” and have complete visibility to the way we engage with their customers. From smarter software to specialized agent training, our multi-channel expertise encourages engagement that increases satisfaction and drives conversion.
That’s why we use “RedCloud” cloud-based contact center software platform. RedCloud provides powerful real-time reporting of customer service metrics and other Key Performance Indicators of the contact center operation.
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Monthly
Monthly
Monthly