Outsourcing the customer contact management process allows everyone in your company to devote their full time and attention to your core business. As individuals and as an organization you stay focused on what you do best, without the distraction of dealing with phone inquiries.

Whether inbound or outbound, our call center agents have the knowledge and training to motivate people to buy. Once they have a good understanding of your product or service, they easily translate their experience into your specific selling environment.

Outsourcing your contact center operations doesn’t mean giving up your brand identity. When we engage with clients, we take the time to get to know their brand, their values—everything that is important to the culture of their organization. We align ourselves with your brand from top to bottom to ensure that we meet your expectations efficiently.

Global Outsourcing Solutions has been in the business of continuous process improvement. We don’t look to simply “lift and shift” our clients’ processes—we have a dedicated team that applies Lean, Six Sigma and other methodologies to find ways to save costs, improve quality and increase efficiency.

We begin by recruiting the best agent candidates in the workforce. We then work with you to develop tailored training designed to produce agents who are an extension of your brand. Our instructor-led training includes Quality Assurance steps to ensure that every agent is prepared before representing your company on the contact center floor.

Having a team of professionals who are trained to work with customers, fulfill orders and resolve problems makes the customer experience faster and more effective. Whether a customer needs to change an order, return a product, or has a problem with using your product, call center representatives can take care of any issue in a timely manner.